DO I NEED AN ACCOUNT TO ORDER?
No, you can also order as a guest. But, there are a few advantages if you have an account with us:
Fast payment process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
WHAT IF I FORGOT MY PASSWORD?
On the login page, click on "Lost password?" and you will be redirected to a page where you can create a new password.
WHAT IF I TYPE THE WRONG EMAIL ADDRESS?
Please contact us so that we can change your email address. We may change your email address, name and address, but we cannot change your order. So please fill in your address with all details, otherwise the package we send to you will be returned to us, or we will just ignore your request to save everyone from the trouble.
ARE THERE EXCHANGE RATES?
All of our transactions are based on US dollars. If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
HOW SAFE IS MY ONLINE ORDER?
When purchasing online with your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
HOW TO MODIFY OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or reject the order, or any part thereof, in our sole discretion, even after the customer has received an order confirmation or after the credit card was authorized. If the credit card has already been authorized for purchase and the order is canceled, we will issue a credit to the original payment method.
Any cancellations made after an order has been placed, will be subject to a cancellation fee of $ 0.5 regardless of when the order was placed (even if it is only a second later) because the merchant processor / credit card charges us a cancellation fee.
Please note that any order already packed or shipped cannot be canceled.
HOW TO SET MY DELIVERY ADDRESS?
Since our website and service is English-based, all information you entered must be an English input method, including punctuation. If some letters in your address contain non-English letters, it is advisable to use similar English letters instead. For example, you can change the letter "?" to "c".
CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?
Please note that your shipping address cannot be revised after the order is processed or shipped. Please update your shipping address to your residential address instead of your business address as we are not sure how long the customs department at the destination will hold the package on hold.
WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option you have chosen. After the order is shipped, we will email your tracking information to you the next day, as the tracking information usually becomes available 24 hours after the order is shipped. We are not responsible for delays caused by the customs department in your country.
HOW TO TRACK MY ORDER?
We will email your tracking information to you as soon as your order ships. Usually you will receive the tracking number one day after we have shipped your order.
You can track your order here.
CAN I USE MULTIPLE DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts, unless otherwise specified.
WHAT SHOULD I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If anything is still missing, please contact us immediately.
WHEN WILL MY ORDER BE PROCESSED?
All orders are processed and shipped from our warehouse. Please allow extra time for your order to be processed during vacations